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PRIVACY POLICY

This Privacy Policy explains how NexGen Peptides (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data transparently and securely in accordance with UK GDPR, GDPR, and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

We collect only the data necessary to operate our website and fulfil orders.

Personal Information You Provide

When you place an order or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment confirmation details (note: we do not store card details)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Referring website or source

This data is collected using cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your information only where legally permitted and necessary, including to:

  • Process and dispatch orders
  • Provide order updates and tracking information
  • Respond to enquiries and customer support requests
  • Detect fraud and ensure website security
  • Comply with legal and regulatory obligations

We do not use your personal data for medical, profiling, or automated decision-making purposes.

3. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process personal data based on:

  • Contractual necessity – to fulfil your order
  • Legal obligation – for accounting, tax, and regulatory compliance
  • Legitimate interests – website security, fraud prevention, and service improvement

Where required, consent will be requested (e.g. marketing emails).

4. MARKETING COMMUNICATIONS

We will only send marketing emails if:

  • You have explicitly opted in, or
  • You are an existing customer and the communication relates to similar products

You may unsubscribe at any time using the link in our emails or by contacting us.

5. DATA SHARING

We do not sell or rent your personal data.

We may share limited information with trusted third parties strictly for operational purposes, including:

  • Payment processors
  • Shipping providers (e.g. Royal Mail)
  • Website hosting and analytics services

All third parties are required to handle your data securely and in compliance with GDPR.

6. INTERNATIONAL DATA TRANSFERS

If data is transferred outside the UK or EEA (for example, through hosting or analytics services), we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard contractual clauses

7. DATA RETENTION

We retain personal data only for as long as necessary:

  • Order and transaction data is retained for legal and accounting requirements
  • Customer correspondence is retained for service and dispute resolution

When no longer required, data is securely deleted or anonymised.

8. YOUR DATA RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (where legally permissible)
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. COOKIES

We use cookies to:

  • Enable core website functionality
  • Analyse website traffic and performance

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

10. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

However, no online system can be guaranteed 100% secure.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.

13. CONTACT DETAILS

For privacy-related enquiries or to exercise your data rights, contact:

Email: [email protected]

IMPORTANT NOTICE

NexGen Peptides supplies products for laboratory research use only.

This Privacy Policy relates solely to website usage and order processing and does not constitute medical, legal, or regulatory advice